“So quiet, it was almost scary…”
Day Zero. The new system is going live, and the IT Department feels like NASA Mission Control during the first moon landing. You know the system will work. You’ve done your best job ever training the user base. But the burning questions remain: “What bits will they forget, and where will they make the most mistakes?” You have your best people on standby, waiting to field the calls.
Sound familiar? Going live with a new system is so consistently painful that it’s hard not to think, “That’s just the way things are.”
Think again.
100% Proficiency® training isn’t “more of the same” or a “new improved model” of user training. It is an entirely different way to train, one that ensures your users are 100% Proficient with the new system before you go live. No errors. No panic phone calls. No loss of precious productivity for them or for your valuable IT staff. Seems impossible. It isn’t. We are redefining “possible”.
Effective Training Solutions recently conducted 100% Proficiency training of 420 staff on three continents for a client. After they went live, one Project Manager reported that there were no calls from users asking for help, no problems. “It was so quiet, it was almost scary,” he said.
Another client wrote us saying, “Thanks to you, our ‘go live’ was a non-event.” Only an IT professional could fully understand what a compliment that was.
Even if you have already gone live with a new system and your employees need retraining, 100% Proficiency will rapidly close the gaps so they know how to FULLY utilize the new system the way it was designed, without inventing those “shortcuts” that give IT people gray hairs.
Find out more. Contact us for a White Paper or Case Studies or a Free Consultation.