A Course That Changes Lives
There is no human activity involving more than one person that doesn’t demand good communication skills. It’s a debatable question whether talking to an unhappy customer, an unresponsive co-worker, a stubborn boss or your demanding CEO has the most potential for disaster, but no-one questions that the outcome depends largely on how well and how comfortably you can communicate.
The Effective Communication Skills training has been changing lives and organizations for the last 27 years, with results reaching far beyond the boardroom or the call center. It is the only training that breaks the subject down into a clear set of exact skills, each of which can be drilled to a well-defined "passing standard." These individual skills add up to a complete transformation in your ability to handle any corporate or social situation with effective communication.
What’s this about "individual skills"? Think of it this way: if you want to play excellent tennis, you don’t "practice tennis." No. When you want to get really expert, you work on your backhand, your serve, your forehand, your volley, your footwork. Communication, like tennis, is a complex activity that requires you to practice each individual skill until you can do it easily and without thinking. Only then is your attention free to concentrate on things like strategy in a particular match.
It does you no good in a tennis match to have to remember how you hold the racquet for a lob shot. It does you no good in a business negotiation to have to remember how to field an awkward question. These things have to be drilled to perfection long beforehand.
This is a working course. It is very practical, very hands-on, and it takes work. But every student will reach the passing standard, and the end result is, as the hundreds of emails and letters we receive attest, life-changing.
The Purpose of this training:
The purpose of this training is to teach you how to guide and control communication in any situation. That includes one-on-one and group meetings, conversations over the phone, and conference calls.
Outcome of the training:
Confidence you can create good relationships and make communication work in any situation.
Ask for a list of the 18 abilities you or your staff will gain on this course!
Contact us to find out more, or call us at (510) 834.1901 to request Case Studies and an information packet.